HB 422 Client Rights & Information Notice

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Your care, dignity, and access to your information matter deeply here.

In accordance with Texas law (HB 4224), you have the right to request access to your clinical records and to understand how your care is regulated.

How to Request Your Records

You may request a copy of your records at any time.

To do so, please:

• Submit a written request via your secure client portal 

If you no longer have access to the client portal, please follow the steps below:

Step 1: Send an Initial Email Request

Please send a brief email requesting records to:
Rosemary@WideAwakeTherapy.com

To protect your privacy, do not include sensitive personal or health information in this initial email (such as date of birth, clinical details, or Social Security number).

You may simply state your name and that you are requesting your records.

Step 2: Secure Verification Process

After your request is received, you will be guided through a secure process to:

• Verify your identity 
• Specify the records being requested 
• Sign any required authorization forms 

This step helps ensure your information is released safely and in accordance with HIPAA and Texas law.

Step 3: Record Delivery

Once verification is complete, your records will be provided through a secure method.
Reasonable fees may apply as permitted by law.

If you have any questions about this process, you are welcome to reach out—we are happy to help guide you.

This practice is licensed and regulated by the:

Texas Behavioral Health Executive Council

This council oversees the following licensing boards:

• Texas State Board of Examiners of Professional Counselors 
• Texas State Board of Social Worker Examiners 
• Texas State Board of Marriage and Family Therapists 
• Texas State Board of Psychologists 

Contact Information:
George H.W. Bush State Office Building
1801 Congress Ave, Ste. 7.300
Austin, Texas 78701

Phone: (512) 305-7700

Fax: (512) 305-7701

E-MAIL: Executive.Director@tsbep.texas.gov,
https://www.bhec.texas.gov

How to File a Complaint

If you have concerns about your care, you are encouraged to first discuss them directly with your provider so we can work toward a resolution together.

You also have the right to file a complaint with the state licensing board:

• Complaints can be submitted online through the council’s website 
• You may also contact them by phone or mail using the information above 

We are committed to:

• Providing ethical, compassionate, and competent care 
• Honoring your right to transparency and informed decision-making 
• Supporting you in accessing your records and understanding your care 

If you have any questions about your rights or this process, please don’t hesitate to ask.